If you’re passionate about helping people, communicating clearly, and solving problems, this is your chance to join a purpose-driven company that values both movement and community.
Superfeet — a global leader in high-performance insoles — is hiring a Remote Customer Care Representative to support its growing customer base across North America and beyond.
About the Role
As a Customer Care Representative, you’ll be the first point of contact for Superfeet’s customers, retail partners, and distributors. This role is perfect for someone who enjoys interacting with people, maintaining accuracy, and ensuring smooth operations in a fast-paced, international environment.
You’ll handle communications across multiple channels, manage orders, support internal teams, and ensure every customer interaction reflects Superfeet’s core mission: Designed for movement. Built to change lives.
Key Responsibilities
1. Customer Service & Communication
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Provide friendly, accurate support via phone, email, B2B chat, and social media.
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Educate customers about Superfeet products, features, and benefits.
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Troubleshoot and resolve order or delivery issues efficiently.
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Maintain key performance metrics such as response time, satisfaction rate, and quality score.
2. Order Management
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Manage daily caseload using Microsoft Dynamics CRM (or similar tools).
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Process consumer and retail orders accurately and ensure timely fulfillment.
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Coordinate with warehouse and logistics teams to resolve shipping or inventory issues.
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Handle returns, credits, and warranties while maintaining compliance with company standards.
3. Account & Sales Support
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Assist sales representatives with account management, onboarding, and promotions.
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Maintain clean, compliant data across customer and distributor systems.
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Support international shipments, understanding VAT, customs, and Incoterms (training provided).
4. Reporting & Continuous Improvement
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Track customer trends and share insights with cross-functional teams.
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Collaborate with departments like Sales, Operations, IT, and Marketing to enhance the customer experience.
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Test new tools and help create self-service resources such as FAQs and chatbots.
Required Skills and Qualifications
Technical Skills
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2+ years of experience in customer service or order management.
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Proficiency in Microsoft Office Suite and CRM tools (preferably Microsoft Dynamics 365).
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Familiarity with order management and fulfillment workflows.
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Comfort working with automation tools, chatbots, and customer self-service systems.
Soft Skills
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Exceptional written and verbal communication.
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Strong attention to detail and organizational skills.
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Ability to multitask and adapt in a fast-paced environment.
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Team player with cross-cultural awareness and collaboration mindset.
Compensation and Benefits
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Pay: $19–$21 per hour (depending on experience).
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Location: 100% remote (eligible in WA, NV, OH, OR, SD, TX, and WY).
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Benefits include:
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100% employer-paid medical, dental, vision, and life insurance
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401(k) with employer match (traditional or Roth)
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Paid holidays, vacation, and sick leave
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Employee assistance program
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Free Superfeet products
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$1,000 annual contribution to a charity of your choice
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Superfeet believes in work-life balance and encourages volunteering, rest, and professional growth. Employees are also eligible for company and SMART bonuses.
Why Join Superfeet?
At Superfeet, you’re not just taking a job — you’re joining a movement.
The company’s mission is to improve how people move and live, whether they’re everyday users or elite athletes.
Superfeet fosters a collaborative, inclusive, and innovative culture where employees are valued for their ideas and contributions. You’ll have opportunities to grow, learn, and help shape the customer experience in meaningful ways.
The company also stands out for its community commitment — supporting charitable causes, encouraging volunteerism, and promoting well-being both inside and outside the workplace.
How to Apply
Candidates must be 18 years or older and will undergo a standard background check and drug screening as part of the hiring process.
If you’re ready to combine customer care with purpose, and you want to work for a brand that believes in making movement matter, visit Superfeet’s Careers Page to submit your application.
Apply Now
Final Thoughts
This is an excellent opportunity for someone who thrives in communication, enjoys helping others, and values balance and growth.
Joining Superfeet as a Remote Customer Care Representative means joining a company that supports your career, your community, and your well-being — every step of the way.